Field Collections Officer

Job description:
Salmon – Who We Are and What We Do
Salmon is a rapidly growing consumer fintech group, founded in July 2022 with the vision of building the leading credit-led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval).
Salmon was established by three co-founders who previously built and held senior leadership roles at Tinkoff, a highly successful, tech-driven bank that achieved a market capitalization of over US$20 billion.
Our team is composed of world-class finance and technology professionals from across the globe. We are backed by premier investors, including the International Finance Corporation (IFC) — a member of the World Bank Group, ADQ — a sovereign investment company of the Government of Abu Dhabi, and other leading fintech investors.
At Salmon, we are building a technology-driven financial platform designed to operate seamlessly 24/7/365. Our mission is to create thousands of jobs and provide millions of Filipinos with reliable, high-quality access to financial services. We invite you to be part of this journey as we shape the future of finance together.
About the Role – Field Collector Officer
- Visit clients' residences or businesses to collect overdue payments.
- Negotiate payment arrangements with customers who are behind on their bills.
- Maintain follow-up with clients to ensure payment deadlines are met.
- Document every visit and interaction with clients, ensuring accurate and up-to-date information
- Collaborate with the legal team if legal action needs to be pursued for unresolved cases
Requirements
- Experience in debt collection or a similar customer-facing.
- Previous experience in sales, customer service, or field-based roles is an asset.
- Knowledge of financial or debt recovery processes is beneficial.
- Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
- Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.
- Luzon, Visayas and Mindanao field collectors
Job Type: Full-time
Experience:
- field collection: 1 year (Preferred)
Work Location: On the road