Executive, Corporate Operations

"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
Roles and Responsibilities
Handle day to day operations-related tasks for Corporate clients and restaurant vendors
Identify, analyze and support the improvement of existing business processes to optimize performance
Ensure customer satisfaction, responsible for minimizing uncertainty within the customer journey
Develop and manage procedures and workflows to ensure that couriers are delivering the positive experience to corporate clients
Track order and delivery related metrics
Assist to design, build and maintain reports to empower the Corporate team to make optimal data-driven decisions
Optimize fleet operations through innovation and provide support to on-the-ground couriers when required
Execute related ad-hoc tasks
Qualifications and Requirements
Bachelor degree holder in related fields, preferably operations management, supply chain, logistics
At least 1 year of working experience, prior operations experience would be an advantage
Preferably with experience in Food & Beverage/E-commerce Industry
Good command of English and Cantonese in verbal and typing
High attention to detail, critical and great focus
Structured mindset, able to prioritize and execute tasks, and streamline processes
Data-driven mindset with the ability to understand the business needs and find areas of improvement within the operation
Positive attitude, collaborative, fast-learner and a great team player
Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with with proven problem solving and analytical capabilities
Ability to interact with various system and tools (training will be provided)
What We Offer
A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
Other benefits include free food, health and dental insurance, and learning and development opportunities!