Euronext Clearing - Client Support Manager

Join Euronext Clearing as a Clearing Client Support Manager you will play a pivotal role in leading the Client Support function, ensuring high-quality operational and technical support to clearing members across all asset classes. As part of Euronext Clearing, you will be responsible for driving service excellence, operational resilience, and continuous improvement of post-trading processes.
You will be primarily responsible for:
Leading the Client Support team, ensuring effective and timely resolution of client queries and incidents across all asset classes
Acting as the main point of contact for clearing members, providing operational and technical support throughout the post-trading lifecycle
Monitoring service levels, identifying areas for improvement, and implementing best practices to enhance client satisfaction
Collaborating cross-functionally with Operations, Risk, IT, and Product teams to resolve complex issues and drive process improvements
Analysing client feedback and operational data to identify trends, risks, and opportunities for service enhancement
Preparing and delivering regular reports and updates to senior management and stakeholders
Your profile
Degree in Economics, Finance, Business Administration, or a related field
Minimum 5 years of experience in post-trading, clearing, or client support within a financial institution or market infrastructure, including exposure to client-facing roles
Solid understanding of post-trading processes and their operational impact
Proven experience in client-facing and/or operational support roles with strong client relationship management skills
Strong analytical and problem-solving abilities
Ability to work effectively under pressure in a fast-paced and regulated environment
Excellent communication skills in English; additional European languages are a plus
Proficiency in Microsoft Office tools
Working with us means
Joining a dynamic and collaborative team at the heart of European capital markets
Contributing to the resilience and efficiency of post-trading operations
Access to professional development opportunities and a diverse, inclusive workplace
Making a tangible impact on the quality of service delivered to our clients
Apply by submitting a CV in English.
About Euronext Clearing
Euronext Clearing is a multi-asset-class clearing house that provides proven risk management capabilities for Euronext’s cash, financial and commodity derivatives markets. As the central counterparty (CCP) of choice for Euronext markets, it ensures the efficient and safe functioning of the markets. Join us and play a key role in the development and diversification of Euronext’s clearing franchise.
Find out more about us at: Euronext Clearing
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
Additional Information
This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.