Distribution & Product Operations Associate - TikTok SoundOn - London

This role will support our new platform. SoundOn is an all-in-one platform powered by TikTok, designed to better service music creators through each step of their career — from TikTok integrated promotion tools to universal music distribution, from diverse monetization opportunities to smart music creation.
SoundOn exists to give every music creator & label the power to authentically connect with new audiences and "do music" their way.
Responsibilities
- Support distribution operations by working with product and music teams to set up, monitor, and administrate timed music releases in our system
- Oversee the catalog onboarding process with new clients for efficient content and metadata ingestion between clients and off-platform partners
- Moderate and enforce on and off-platform operational standards to ensure the successful delivery of client releases
- Help troubleshoot and identify any issues involved in the distribution process between clients and distribution partners, ensuring all assets are delivered correctly and deadlines are met for clients and vendors
- Communicate and respond to inbound requests from clients, digital service platforms and distribution partners
- Refine internal workflows and set best practices to improve the client and distribution experience
Requirements:
Minimum Qualifications:
- Familiarity with third-party content management systems and programs including iTunes Connect, Spotify For Music Providers, and YouTube CMS
- Proven experience managing music metadata, DSP deliveries and navigating complex operational setups
- Proficiency in Microsoft Excel and Google Sheets
- Strong problem-solving ability and technical understanding of the music distribution pipeline
Preferred Qualifications:
- 3 years of experience in an operational or supply chain role at a content or music distribution company
- Familiarity with DDEX, XML, and other metadata standards preferred
- Excellent written and verbal communication skills with clients and colleagues
- Customer support experience and familiarity with ticketing systems
- Proficiency in Excel