Delivery manager - AI Automation (Junior+)

Delivery manager - AI Automation (Junior+) Product Serbia Remote ETG Available locations: Serbia Apply now --> Who we need The CXO AI Automation team is rebuilding how ETG handles customer support — replacing manual, repetitive work with LLM and process automation. We form and deliver the company's central automation strategy that includes BPMN orchestration, text and voice communication and web-agent browser workflows. We are looking for someone to build and maintain our delivery process and tackle the diverse integration and automation challenges that come with it - in a team of strong, mature professionals. Orchestrate daily and weekly team processes: run syncs, planning sessions, retrospectives, asynchronous PM updates, and portfolio review reports Manage cross-stream and cross-project dependencies and timelines, communicate conflicts to leadership for intervention Own the full process from task intake to resolution: triage, set and track tasks, and keep all stakeholders updated on progress Maintain effective, transparent communication with stakeholders: prepare monthly release reports and manage ad-hoc updates Oversee process improvements and light automation (e.g., YouTrack, SQL) Key qualifications Strong knowledge of project management methodologies and frameworks: Gantt charts, dependency mapping, task tracking tools, process design, SCRUM (or similar) Technical literacy: understanding how systems integrate and communicate (e.g., Camunda & CRM, Camunda & AI) Strong written communication skills in English (Russian also valued) LLM (large language models) literacy; experience with AI-driven workflows is a plus Nice to have: Basic coding proficiency, especially for automating workflows in YouTrack or crafting simple SQL queries English level - upper-intermediate (B2/B2+) Soft Skills Kind but assertive communication style Empathy and patience; genuine care for the team Structured thinking and high personal discipline We offer you Flexible schedules and opportunity to work remotely. Ambitious and supportive team who love what they do, appreciate each other, and grow together. Internal programs for adaptation and training, development of soft skills, and leadership abilities. Partial compensation for participating in external training and conferences. Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world. Corporate prices on hotels and travel services. MyTime Day Off - an extra non-working day without loss of compensation. Product Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. More about our company and mission Read Do you have any questions? Drop us a line [email protected] About Brands Blog RateHawk ZenHotels RoundTrip Partnership Press Career Term of use Term of use