Delivery Director - Retail/CPG Industry

We're looking for a Delivery Director – Retail/CPG Industry to join our team in London. This role provides an opportunity to lead large-scale transformation initiatives for prominent clients in the Retail and Consumer Products sectors. You will have a pivotal influence on defining delivery strategies, ensuring seamless execution of complex programs, and fostering innovation through collaborative, globally distributed teams.
Responsibilities
Oversee end-to-end client delivery from initiation through the entire project lifecycle, ensuring alignment with EPAM processes
Manage client relationships and expectations, representing delivery at governance level
Coordinate multiple workstreams and clients, ensuring cohesive delivery across finance, sourcing, implementation and business outcomes
Build and maintain strong relationships with executive stakeholders
Collaborate with product owners, architects, engineers and QA teams to drive estimates, delivery plans and retrospectives
Proactively identify and manage engagement risks, escalating major issues as necessary
Support business development activities, identifying opportunities with existing and new clients
Participate in pre-sales activities, prepare proposals, define implementation and design, and present solution architecture and delivery statements of work
Requirements
Proven experience in leading and managing teams, including hiring, mentoring and performance management, with a demonstrated ability to set strategic direction
Track record of successfully managing multiple complex projects or programs from initiation to delivery
Familiarity with common project management methodologies (Agile, Scrum, Waterfall) and related tools
Strong negotiation and communication skills to engage internal and external stakeholders, ensuring their requirements are met
Experience building and leading geographically distributed delivery teams and defining effective operating models
Strong understanding of cloud platforms such as AWS, Azure or GCP
Proven history of managing complex data-driven projects from start to finish
Hands-on experience in technology and software engineering with the ability to influence technical decisions and drive delivery practices
Ability to present strategies and progress reports to executive leadership
Strong organizational skills, with ability to thrive in a fast-paced environment and meet tight deadlines
Nice to have
Experience delivering large-scale ecommerce projects
Knowledge of data management concepts including governance, quality, integration and lifecycle management
Understanding of data technologies, including SQL/NoSQL databases, data warehousing solutions (e.g., Snowflake, Redshift), and ETL tools