Data Analyst [Senior/Lead with Azure]

We are seeking a skilled Data Analyst with a focus on Azure technologies. You will play a vital role in data migration, analysis, and visualization to support our clients' needs. If you are passionate about leveraging data to drive insights and improvement in customer service, we encourage you to apply.
Responsibilities
Ensure comprehensive and accurate data migration using Azure Data Factory
Set up report datasets for further custom report development in Power BI to build a custom intelligent analytics layer for the client
Collaborate with stakeholders to understand reporting needs and deliver insights
Provide data analysis to support customer service agents and enhance the quality of customer service by identifying support trends and common issues
Ensure availability of complete and accurate customer data
Requirements
3+ years of experience as a Data Analyst in similar projects
Background in data integration, reporting, and analytics in customer service contexts
Experience in Azure Data Lake for data storage and management
Proficiency in Azure Data Factory for data migration and ETL processes
Background in data modeling principles and best practices
Experience with data analysis techniques to derive actionable insights
Familiarity with managing data integrity and systems of record
Strong analytical and critical thinking abilities
Excellent communication and collaboration skills
Ability to work independently and as part of a team
Attention to detail and problem-solving skills
Strong verbal and written communication skills in English, at least at a B2 level
Nice to have
Expertise in Microsoft Power BI for creating custom reports and dashboards