Data Analyst Middle [Collections]

We are looking for a R&D Analyst to join our Collections team and help us discover new ways to improve collection performance.
In this role, you will focus on research and data exploration to identify new opportunities for improving recovery rates, optimizing customer communication, and making collection processes more efficient.
You will work with large datasets, explore new analytical approaches, and collaborate closely with collections, product, and data teams to turn insights into actionable solutions.
Challenges that await you:
Conduct analytical research (R&D) to identify new opportunities to improve collection performance
Explore customer, payment, and operational data to uncover patterns and insights
Develop hypotheses and validate them through data analysis
Identify new behavioral signals that can improve collection strategies
Perform deep-dive analyses to support operational and strategic decisions
Build dashboards and analytical tools to monitor key collection metrics
Work closely with collections operations, product, and data teams
Present insights and recommendations to stakeholders
What makes you a great fit:
2+ years of experience in data analytics, product analytics, risk analytics, or collections analytics
Strong SQL skills and experience working with large datasets
Experience using Python or similar analytical tools
Strong analytical and problem-solving skills
Ability to work with ambiguous problems and conduct independent analysis
Experience communicating insights to business stakeholders
B1 or higher English level for effective communication with an international team
Your bonus skills:
Experience in fintech, lending, or collections analytics
Experience with machine learning or predictive modeling
Experience analyzing customer interaction data
Experience working with speech-to-text analytics
Experience working with unstructured data (call transcripts, chat logs, messages)
Tech Stack
SQL
Python
BI tools (Tableau, Metabase, or similar)
Data warehouses (BigQuery, Snowflake, or similar)
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Mexico, Serbia — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave