Customer support agent

What you will do
Communicate with users from all over the world on a multichannel chat platform (live chats, emails, help centre content pieces)
Timely alert the team about possible bugs or glitches in our products
Gather user feedback and feature requests in a concise manner for the product team to use it to improve the product
Dive deeper into the user's problems, investigate and help the team locate and fix the issues
Detect patterns in user behaviour and analyse data to extract them and group users based on the data
Use AI to adjust product for each group of users accordingly and set the rules for each group
Be an advocate for the best user experience, understand the sorrows and joys of the customers and suggest ways to better their experience
Work closely with other teams to provide insights about users’ pain points and requests to translate them into product features
Become an expert in how smart contracts, blockchains and traditional payments work
What we expect from you
Strong analytical skills
Talent in turning chaos into system
An urge to learn everything about web3 to understand it on a level that helps you see the forest for the trees
Impeccable written and fluent spoken English
Great communication skills and empathy, understanding of cultural differences of natives of diverse countries
You are a quick thinker who likes getting to the root of things