Customer Success Manager, EMEA

Customer Success Manager, EMEA Skip to content Products AI Cloud AI Gateway One endpoint, all your models Sandbox Isolated, safe code execution Vercel Agent An agent that knows your stack AI SDK The AI Toolkit for TypeScript v0 Build applications with AI Core Platform CI/CD Helping teams ship 6× faster Content Delivery Fast, scalable, and reliable Fluid Compute Servers, in serverless form Workflow Long-running workflows at scale Observability Trace every step Security Bot Management Scalable bot protection BotID Invisible CAPTCHA Platform Security DDoS Protection, Firewall Web Application Firewall Granular, custom protection Resources Company Customers Trusted by the best teams Blog The latest posts and changes Changelog See what shipped Press Read the latest news Events Join us at an event Learn Docs Vercel documentation Academy Linear courses to level up Knowledge Base Find help quickly Community Join the conversation Open Source Next.js The native Next.js platform Nuxt The progressive web framework Svelte The web’s efficient UI framework Turborepo Speed with Enterprise scale Solutions Use Cases AI Apps Deploy at the speed of AI Composable Commerce Power storefronts that convert Marketing Sites Launch campaigns fast Multi-tenant Platforms Scale apps with one codebase Web Apps Ship features, not infrastructure Tools Marketplace Extend and automate workflows Templates Jumpstart app development Partner Finder Get help from solution partners Users Platform Engineers Automate away repetition Design Engineers Deploy for every idea Enterprise Pricing Ask AI Ask AILog In Sign UpSign Up Dashboard Sales London Full Time Customer Success Manager, EMEA Careers / Sales Sales London Full Time About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role Enterprise CSMs at Vercel are a critical part of the revenue engine. You own consumption growth across a portfolio of large enterprise accounts — ensuring the infrastructure customers have purchased is deeply adopted across their organisations, and that new workloads, teams, and use cases are continuously brought onto the platform. This is not a support role. It's not account management, and it's not a renewal motion. It's a role for someone who thinks commercially, earns trust at the CTO and VP Engineering level, and understands that driving adoption across a large engineering organisation is one of the highest-leverage things Vercel can do. CSMs and AEs operate in clear swim lanes: AEs hunt net-new pipeline; CSMs own consumption. What You Will Do Own consumption targets across a portfolio of Enterprise accounts — tracking platform usage across all products and driving consumption into new teams, workloads, and use cases Build and maintain deep executive relationships with CTOs, VPs of Engineering, and Heads of Platform — becoming a trusted advisor on long-term frontend and AI infrastructure strategy Lead Executive Business Reviews as the primary lever for consumption growth — using EBRs to surface new contacts, uncover untapped workloads, and create multi-team alignment around Vercel's platform Design and deliver internal hackathons and discovery sessions that create first-hand understanding of what's possible — translating executive curiosity into engineering adoption at scale Drive org transformation programmes with customers, helping engineering leadership redesign developer workflows, platform ownership, and tooling strategy around Vercel's capabilities Develop multi-year account strategies that align Vercel's roadmap to customer outcomes — identifying expansion opportunities from a position of genuine insight rather than commercial pressure Orchestrate cross-functional resources — Solutions Engineering, Forward-Deployed Engineers, Product, and Support — at the right moments to accelerate adoption and remove blockers Maintain a structured engagement discipline across your portfolio, with clear entry and exit criteria for adoption stages and consistent tracking of executive contacts, active workloads, and consumption signals About You Commercially minded — you understand that CSM exists to produce revenue, not just protect it, and you're comfortable owning consumption targets and being measured on them Technically confident — you understand modern frontend architecture, CI/CD pipelines, and AI-native development well enough to earn credibility with senior engineers and connect platform capability to real engineering problems A long-game thinker who builds relationships over months and years, not quarters — comfortable navigating complex, multi-stakeholder enterprise environments with patience and precision An EBR practitioner — you know how to run executive engagement programmes that go beyond slide decks, building the kind of senior relationships that surface new workloads and drive genuine consumption growth Energised by organisational complexity — you understand how change happens inside large engineering organisations and know how to build the internal coalition that makes platform adoption stick Disciplined and structured — you bring rigour to how you manage your portfolio, with a proactive engagement cadence and clear visibility into what's happening across every account Curious, direct, and opinionated — you push customers toward better architectural and strategic decisions, and you bring genuine enthusiasm for what Vercel's platform makes possible What This Role Is Not Not reactive support or ticket escalation management Not a transactional renewal motion focused on QBR checklists Not a role with narrow ownership or a pre-defined playbook to follow This role requires judgment, technical curiosity, and the ability to operate across strategic, commercial, and hands-on dimensions simultaneously. Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The OTE pay range for this role is £102,500 - £127,500. Actual salary will be based on job-related skills, experience, and location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. Apply for Role Apply Now. Tell us why you’d be a good fit for the Customer Success Manager, EMEA role. 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Are you currently based in any of these countries? Please note these are the only countries where we are accepting applications ​United States​