Customer Success Architect (Fluent in Japanese) (Position located in Tokyo, Japan)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
Please submit your resume in English.
To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: 
Glassdoor: 
The Customer Success Architect is a key member of the Customer Success team, responsible for providing strategic technical guidance and expertise to ensure customers achieve maximum value from our KnowBe4 platform. You will work closely with enterprise and strategic  customers, Customer Success Managers (CSMs), and internal teams to design and optimize customer solutions, aligning our platform capabilities with their business objectives.
Responsibilities:
Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
Collaborate with CSMs to understand customer goals and develop tailored solution architectures.
Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
Assist with onboarding, implementation, and optimization of the platform, ensuring successful adoption.
Provide hands-on technical support, troubleshooting, and guidance on best practices.
Conduct regular technical reviews and health checks to ensure customers are maximizing the platform's potential.
Advocate for customer needs by collaborating with Product, Engineering, and Support teams.
Develop and deliver training materials, documentation, and knowledge base articles to support customer enablement.
Stay updated on product enhancements and industry trends to provide customers with cutting-edge solutions.
Minimum Qualifications:
2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment. 
Strong technical background with expertise in [relevant technologies, e.g., APIs, cloud platforms, security solutions, etc.]. 
Experience in leading workshops, facilitating meetings, and driving executive alignment. 
Proven ability to architect and deploy enterprise-level solutions
Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. 
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and sales methodologies
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
Customer-focused mindset with a passion for enabling customer success.
Strong problem-solving skills
Excellent verbal and written communications
Fluent in Japanese
Basic English reading and writing desirable
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Self-starter with the ability to manage multiple priorities and projects simultaneously
Strong collaborative and team work skills
Ability to work with minimal supervision
Ability to build rapport with customers via phone, email and video conferencing
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit 
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit
No recruitment agencies, please.