Customer Service Representative

What you will do. A glimpse in your role:
This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´ KPIs and deliver a high performance with focus in high quality.
Every action has an impact. You will make a difference here if:
Communication with customers in written and via phone with defined SLA (response time) and quality standards
Keeping records of customer´s interaction and contacts
Researching required information using internal systems and resources
Communication and coordination with CS Team members, internal departments, and GB offices
Following-up in customer inquiries not immediately resolved
Identifying and escalating priority issues
Recommending process improvements
Duties and responsibilities can be changed after arrangement
Principal accountably
Providing customers with correct and complete information
Ensuring maintaining of KPIs and SLAs
Ensuring the contact logging software is correctly used to allow reports and analysis
Maintaining internal rules
Key competencies to empower your journey. You'll drive towards success if:
Previous experience in Customer Service is an advantage (international environment is a significant advantage)
Customer oriented
Attention to detail and accuracy
Enjoys a fast paced, ever-changing environment
Team player
Good analytical skills, focused on problem solving
Ability to handle stress
Multi-tasking
Experience with Salesforce
Qualifications
Secondary education degree or University degree (Bc/MA)
Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
PC literate with experience with MS Office
Good communication skills
Together, we go further:
At Global Blue, you’ll enjoy:
Be part of a large international multicultural company with career opportunities abroad.
Flexible Work Environment: balanced work remotely and from our offices.
Training & Development: Access to ongoing training and professional development resources.
At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.
Feels like you? Explore further!
Let’s write the future together: Apply now!
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