Critical Incident Clinician

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Make a real difference in people's lives as a Clinical Incident Specialist at TELUS Health – combining your counseling expertise with flexible hybrid work and genuine support for your own wellbeing in a role that matters.Critical Incidents Clinician
Full-Time Position
Hybrid Working Arrangements
About TELUS Health
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
About the Role
We are seeking a dedicated and compassionate Incident Management Clinician to provide clinical excellence in the delivery of critical incident support across Australia. In this role, you will be responsible for delivering psychological first aid and psycho-education to impacted customers and clients. You will work collaboratively with clinical and service delivery teams to ensure the highest standard of support and case management in line with company policies and industry best practices.
Role & Responsibilities:
Provide clinical case management, including escalations, in a timely and efficient manner while adhering to policy and procedure requirements.
Deliver psychological first aid and psycho-education to clients affected by critical incidents.
Collaborate with internal teams, including Clinical Leads and Service Delivery Managers, to ensure cohesive service delivery.
Maintain high standards of customer service by interacting empathetically and proactively with all stakeholders.
Continuously contribute to the improvement of clinical processes and practices.
Ensure the confidentiality of all client information in line with company protocols.
Provide support for clinical escalations, complaints management, and contribute to team leadership as needed.
Use multiple systems proficiently to manage cases and deliver services effectively.
Skills & Experience Required:
Bachelors degree in Counselling, Psychology, or Social Work
Professional registration with a AASW, ACA or AHPRA
Minimum five (5) years post-graduate counselling experience with multiple populations
Ability to set short term objectives and use a solution focused approach
Ability to clinically manage high-risk cases, including clients who are a threat to self or others
EAP industry experience is an asset
Benefits & Perks
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organisation
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.