Business Operations Specialist

We are looking for a detail-oriented and proactive Business Operations Specialist to join our dynamic team.
In this role, you will focus on P&L modeling, margin analysis, and contract coordination, while supporting reporting and operational processes.
You will work closely with cross-functional stakeholders, prepare data-driven insights, and help ensure effective account operations and decision-making.
Responsibilities
Perform P&L modeling (include factors, evaluate varied commercial models, calculate contract prices or rates) while requiring a deep understanding of the business substance
Control account margin: review forecast, analyze factors, understand all margin impacts
Drive contracts preparation and manage contract review workflow: submit contracts to the required organization (legal, finance, delivery), control the status to meet deadlines
Develop, set, and manage reports required for stakeholders for decision making: determine possible content of reports, collect data efficiently, ensure data quality, determine factors and metrics
Provide operational support of account: organize required meetings, prepare meeting minutes, and drive meetings
Manage and develop compliance within Business Unit accounts
Support Governance reviews: prepare materials for governance meetings, review service levels, SLAs, KPIs, and analyze risk exposure
Perform ad-hoc tasks from Account, Project, Delivery Managers, and the Client on account operation issues
Requirements
Advanced level of spoken and written English
Understanding how commercial models operate: Staff augmentation, fixed price, flex pool, managed capacity
Strong communication and diplomacy skills and the ability to interact with internal and external partners
Able to learn quickly and display initiative
Excellent time management skills, the ability to prioritize work and multitasking
Strong analytical skills to process huge amounts of data
Positive interpersonal skills: proactivity, diligence and accuracy
Stress resistance and emotional stability
Strong will to achieve the result – understand a task, find a solution, seek other solutions, with the highest quality at the end
Good knowledge of the Microsoft Office suite of products with emphasis on Excel, PowerPoint, Visio and Word
Prior organizational experience or applicable business experience
Ability to work in a team