Business Analyst Middle [AML Operations]

The AML & Compliance team at Plata ensures regulatory compliance and manages financial crime risks across all products. We are looking for a Business Analyst to build and improve the AML operational workspace for internal agents.
Your focus will be on designing tools and workflows that enable AML teams to operate efficiently, accurately, and in full compliance with regulatory requirements.
Challenges that await you:
Gathering and documenting requirements for AML operational tools and agent workflows
Designing and improving case management processes and CRM workflows
Defining requirements for fraud/AML case handling and investigation processes
Validating data aggregates, rule outputs, and system correctness
Designing tools for regulatory requests and audit support
Defining logic for account restrictions and fund withdrawal limitations
Supporting integrations between AML systems, CRM, and operational tools
Supporting development lifecycle: clarifications, UAT, releases
Collaborating with Operations, Compliance, Product, and Engineering teams
What makes you a great fit:
3+ years of experience in business analysis or product management within fintech or banking
Strong background in AML / fraud / compliance operations
Experience working with CRM systems or internal operational tools
Strong process thinking and ability to design end-to-end workflows
Experience with data validation and system behavior analysis
Experience with Jira, Confluence, Miro; basic SQL or spreadsheets
Fluent English and readiness to work in a Spanish-speaking environment
Our ways of working:
Innovative Spirit: A commitment to creativity and groundbreaking solutions
Honest Feedback: valuing open, transparent communication
Supportive Team: a strong, collaborative community
Celebrating Achievements: recognizing our wins together
High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support to one of our hubs — Mexico, Serbia, Cyprus or Georgia — with assistance for the employee and their family
Flexible work from one of our offices or remote
Healthcare Coverage
Education Budget: Language lessons, professional training and certifications
Wellness Budget: Mental health and fitness activity reimbursements
Vacation policy: 20 days of annual leave and paid sick leave