Automation Customer Support Specialist

Automation Customer Support Specialist
Cyprus or Remote
B2B Sales
We are looking for a hands-on Automation Customer Support Specialist who can design and build autonomous customer support workflows using AI agents, orchestration systems, and AI-assisted tooling. This role focuses on building scalable AI-powered support solutions that reduce manual work, improve support quality, and optimize customer operations.
We are actively integrating AI and automation into all areas of the business and expect candidates with mindset focused on improving efficiency and deliver a better user experience.
What is in it for you?
Radical Ownership - Step into a role where your technical contribution directly shapes a growing product used by millions of creators worldwide.
Creative Autonomy - Have the freedom to propose, test, and implement ideas that improve both user experience and operational workflows.
Collaborative Culture - Join a team that values curiosity, constructive feedback, and great taste in music.
Key responsibilities
Design and build autonomous CS/CX pipelines powered by AI agents
Develop multi-agent support systems for customer operations
Build agent orchestration workflows and autonomous execution chains
Automate customer support, CX, and sales-related processes
Create AI-assisted architecture and workflow generation systems
Support dealer/customer operations and internal stakeholders
Participate in Zoom calls with customers to understand workflows and operational pain points
Integrate AI systems with APIs, internal tools, and external platforms
Improve reliability, observability, and scalability of AI-driven support operations
Collaborate with cross-functional teams to optimize customer experience workflows
Required experience
3+ years of experience in Customer Support, Customer Experience, QA, Operations, or similar roles
Strong hands-on experience building AI agents and autonomous workflows
Deep practical experience with Anthropic Claude Code or similar AI coding/agentic tools
Strong understanding of multi-agent systems and orchestration architectures
Experience automating CS/CX/Sales workflows
Experience working with REST APIs and third-party integrations
Strong analytical and problem-solving skills
Ability to work independently in ambiguous environments
Excellent communication skills and customer-facing confidence
Strong written and spoken English
Nice to have:
Anthropic Claude Certification
Experience in B2B environments
Experience with AI observability, evaluation, or prompt optimization
Working schedule:
Working hours: 12:00–20:00, Cyprus timezone
5/2 schedule with floating days off
‍
Benefits
Creativity every day: Make inspiring products for musicians, artists and creators – no day is the same.
Impactful work Influence the future of the music industry and change the lives of millions worldwide.
Work set up: We’ll make sure you’re set up for success with the right work equipment, whether that’s company-provided hardware or an equipment allowance.
Growth and development: Receive specialized training, language lessons, conferences and learning materials.
Team well-being: Support for your mental health and wellbeing, including confidential help during life’s tougher moments.
Muse Group empowers music makers
We create the worldʼs most popular apps for playing, recording and composing music. Through our innovative learning tools, expansive music catalogs and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. Our talented team of music lovers collaborates all over the globe, from Limassol to Seoul and Boston to Berlin.
We’re an ambitious company with the drive and culture of a startup — with many more exciting Muse Group developments to come. Hal Leonard, which joined Muse Group in 2023, is the world leader in sheet music publishing and music education. The company has a storied history of providing music learners with the very best methods and arrangements of popular music for over 70 years. Hal Leonard is also a major distributor of popular brands of instruments, gear, and software to the music trade worldwide.
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