Agency Solution Manager - Vietnam

Team Introduction
The Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities:
We’re looking for a strategic and hands-on Agency Solutions Manager to manage and grow a portfolio of agency-led accounts in Vietnam’s agency landscape. These clients sit in our agency business and your role will be to scale them toward mid-market or key account graduation, building sustainable pipelines and driving product adoption.
1. Account Management
- Build strong relationships with key stakeholders across agencies and clients
- Lead business reviews and planning sessions alongside Sales, with a consultative lens
- Manage and grow post-sale client relationships across Branding, Performance, and e-Commerce products by monitoring and analyzing ad campaigns, proactively identifying opportunities to improve results, and upselling through a strong understanding of performance metrics and platform mechanics.
- Drive educational enablement by building and delivering training programs for both internal teams and external partners to deepen product knowledge and campaign maturity.
2. Product & Solution Expertise
- Educate partners on TikTok’s ad solutions and how they solve business goals
- Develop scaled consultation and analytical strategies to help clients and agencies improve campaign performance and maximize opportunities for their clients' advertising
- Drive adoption of key products and ad solutions through education, insights, and strategy.
- Develop playbooks, test-and-learn frameworks, and vertical case studies
3. Consultation & Insights
- Translate campaign and market data into actionable insights
- Shape client and agency strategy based on learnings from scaled and focused accounts
- Share feedback to inform internal product and GTM development
Requirements:
Minimum Qualifications
- 3+ years’ experience in client servicing, digital marketing, or media planning/buying
- Strong understanding of media KPIs across performance and brand campaigns
- Excellent communication skills and the ability to influence internal and external partners
- Strong commercial acumen, capable of strategically driving agency partners towards common goals
- Confident with campaign setup, optimization, and troubleshooting
- Highly organized, analytical, and a creative problem solver who thrives in fast-paced environments
- Proficiency in Excel, PowerPoint or Keynote
Preferred Qualifications
- Experience working with or at media agencies with a focus on social, search, and/or programmatic
- Experience managing a high-volume portfolio of 50+ clients and 10 focus agencies, with the ability to strategically segment and allocate resources to maximize business impact
- Experience leveraging AI tools and platforms to enhance workflow efficiency, optimize processes, or streamline analysis.
- Experience building scalable programs or enablement initiatives aimed at driving education and product adoption
- Experience with both closed and open-loop e-Commerce
- Ability to simplify the complex and bring structure to ambiguous situations