Account Manager, Uber Eats, Leeds (Chinese Category)

**About the Role**
This role sits within the UK SMB team and is responsible for driving Uber Eats’ long-term commercial relationships with some of our top local favorite brands across the Chinese Category restaurants in the UK! As the Commercial Account Manager, you'll be managing a portfolio of accounts (50% of them will be Chinese Category, 50% will be non-Chinese Category) collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.
This role calls for a combination of relationship management, commercial acumen, operational excellence and problem solving. You should be comfortable in an “all hand on deck” environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!
**What You'll do:**
- **Portfolio Growth:** Own the growth and profitability of a restaurant portfolio (50% Chinese category, 50% non-Chinese) across Leeds and the wider UK.
- **Commercial Strategy:** Lead commercial negotiations and design growth plans covering marketing, menu optimization, and operations.
- **Relationship Management:** Build proactive outreach strategies and maintain strong communication via email, phone, and face-to-face meetings.
- **Data Analysis:** Use data-driven insights to track weekly performance signals, prioritize initiatives, and build tools that maximize account KPIs.
- **Operational Excellence:** Partner with internal ops teams to improve user and courier experiences, ensuring order accuracy and speed.
- **Process Optimization:** Collaborate with leadership to standardize best practices and scale processes for mid-sized SMB accounts.
**Who you'll be:**
- **Languages:** Fluency in Mandarin and Cantonese as well as a professional working proficiency in English.
- **Experience:** 1–2+ years in a client-facing commercial or sales role, with a track record of outperforming metrics-based goals.
- **Analytical Skills:** Strong proficiency in Excel/G-Sheets; ability to translate data and financial, strategic, or legal concepts into complex deals.
- **Autonomy & Problem Solving:** Highly autonomous, resourceful, and capable of thinking outside the box to solve problems under tight deadlines.
- **Drive & Execution:** A competitive, target-driven mindset with the willingness to roll up your sleeves and hustle in a fast-paced environment.
- **Communication:** Strong verbal and written skills, backed by a professional executive presence.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
\*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [](mailto:).