Account Manager, Small-Market

 
NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. 
NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. 
At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America. 
Other recent awards include: 
Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being
Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits
Two-time winner (2024, 2023) National Top Workplaces
Two-time winner (2024, 2023) Top Workplace Innovation
2025 Remote Work
2024 Technology Industry
NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! 
What You’ll Do 
NetDocuments is seeking an Account Manager who is responsible for developing and managing existing customer accounts while building relationships to find solutions to customer needs for our SaaS company.  The Account Manager will report to the Sales Manager.  The ideal candidate will have experience with all aspects of the customer relationship process.   
You will: 
Proactively manage and grow a large book of existing customer accounts, with a focus on driving expansion revenue 
Generate your own pipeline through outbound activity (calls, emails, and direct account engagement) without reliance on BDR support 
Run discovery conversations with customers to uncover business needs and identify upsell/cross-sell opportunities 
Own the full sales cycle within your accounts, from initial outreach through close 
Maintain consistent activity and pipeline management within Salesforce 
 
What You’ll Need to be Successful 
Experience managing and growing existing accounts, not just maintaining relationships 
Demonstrated ability to generate pipeline through outbound efforts 
Comfort with high activity levels (calls, meetings, follow-ups) 
Strong discovery and qualification skills 
 
What Will Make You Stand Out  
Proven track record of expanding revenue within a book of business 
Experience selling into legal or professional services firms 
History of self-sourcing opportunities and running independent discovery 
Consistent use of CRM and sales tools to manage pipeline and activity 
 
What You’ll Love About NetDocuments 
The People! 
90% healthcare premiums company covered 
HSA company contribution 
401K match at 4% with immediate vesting 
Flexible PTO (typically 3 to 4 weeks a year) 
10 paid holidays 
Monthly contributions for life activities & wellness 
Access to LinkedIn learning with monthly dedicated time to explore 
 
 
Compensation Transparency 
The compensation range for this position is: $75,000.00 + Variable
The posted cash compensation for this position includes on target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations 
Equal Opportunity 
NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment.