Account Manager (m/f/d)

Allow us to introduce ourselves
Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.
Want to be a part of the Appinio movement? 🚀
Here at Appinio, we value transparency in our recruitment process, and we've created a blog to share what to expect during each step of our journey together: here
Your mission as an Account Manager 
Here at Appinio we are looking for a highly driven and passionate Account Manager (m/f/d) to join our team. You will act as a trusted advisor to our customers regarding the importance and potential of market research, innovation, and consumer centricity.
In this role, you will be responsible for building and managing relationships with companies and consultancies within a specific industry sector. You will showcase the potential of Appinio's capabilities and develop a mutually beneficial commercial framework with stakeholders.
What you’ll be doing
Take commercial ownership of a diverse portfolio of small and medium sized accounts, ensuring consistent growth and retention
Proactively build a high-quality outbound pipeline, identifying and approaching new prospects within your target market
Drive renewals, reactivations, and upsells across your account base, leveraging automation, data, and scaled communication tactics
Analyse account performance, pipeline health, and funnel metrics to guide your strategy and improve conversion
Collaborate closely with Marketing, Customer Success, and Research Team to deliver a best-in-class customer experience
Maintain organised, data-backed account management processes — ensuring visibility, prioritisation, and accountability in all activities
You will thrive in this role if
You have 3+ years of experience in B2B sales, ideally within the Market Research industry, and understand how to translate insights into value
You’re a hungry, proactive hunter who enjoys taking ownership of your pipeline and driving results
You have a consultative, empathetic mindset, skilled at understanding client needs and building meaningful relationships
You’re organised, analytical, and data-driven, using structure and insights to guide decisions and improve performance
You’re naturally curious, coachable, and eager to learn, always looking to grow your commercial skills
You thrive in a collaborative, international environment, contributing to shared goals and an open feedback culture
You are fluent in both German and English (written and spoken)
You are based in Germany, ideally Hamburg
What’s in it for you?
Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
Temporary work from abroad - If you're based in the EU, you can work outside your country of residence for up to 180 days per year
All the hardware you need and your own MacBook
If you are located in Hamburg or Berlin, you'll get a Deutschland ticket or access to a mobility budget with the NAVIT app to get you to and from the office space
Subsidised Urban Sports Club or ClassPass membership based on location.
In case you’re located in one of the cities where most of our fellow Appinioneers are (Hamburg, Berlin, Munich, London, Madrid, Barcelona, or New York), you can get access to our Co-working spaces
Additional role details
This role will report directly to our Account Management Team Lead
Our interview process
Screening Call 
Hiring Manager Interview 
Case Interview 
Reference Check 
Executive Interview 
Offer 
Kind reminder: Please ensure that your application is submitted in English.
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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