Account Manager

Responsibilities
Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
Proactive sales management of your assigned merchant portfolio
Defense of accounts against competitor poaching
Market and business trend evaluation & transparent transmission to the organ
Acquisition of new merchants, retention, and recovery of existing merchantsisation
Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
Delivery of assigned budgeted targets
Delivery of account-specific contractual obligations
Delivery of new business targets & action plans
Improve merchants’ knowledge and expertise with our services
Maximize TFS business (IR and RR management)
Maximize DCC business (Hit Rate management)
Close collaboration with the Marketing department on promotions & campaigns
Close collaboration with the Key Account department and Merchant Service for alignment on account activities
Documentation of merchant-specific information and activity in CRM
Main KPI’s
Client retention
New Sales/Hunting
Cross-selling
Contract renewal
GB services and products
Account Plans
CRM
Competencies, Qualifications & Skills
Proven experience in sales, account management or relevant customer relationship management roles
Good customer orientation & communication skills
Ability to create personal relationships and build trust
Problem solving attitude
Basic knowledge of MS Office products
fluency in English in a business context is an advantage
Excellent standard of written communication
Excellent time management skills, ability to organize, multitask, prioritize and work